[Case 03]

Giving Professionals More Control Over Their LinkedIn Feed

Social Media / Professional Networking

Designing Feed Control: A UX Intervention for LinkedIn

Helping Users Prioritize What They See Without Losing Their Network

[Project Overview]

LinkedIn’s content feed often overwhelms users with job updates, irrelevant reposts, and posts from distant connections. For my capstone, I designed features that help users customize their feed without disconnecting from their network. I focused on feed modes and connection-based filters to give users more agency over their experience.

[Problem Statement]

Professionals feel overwhelmed by LinkedIn’s feed, which algorithmically surfaces content from 3rd-degree connections, recruiters, and low-relevance posts. Users want to stay updated but lack control over what appears in their feed and when.

[Industry]

Social Media / Professional Networking

[My Role]

Solo UX Designer & Researcher

[Platforms]

Desktop

[Timeline]

January 2025 – April 2025

[Persona]

Nikhil Verma

Marketing Manager

"I want to keep up with my close connections and learn from my network — not scroll through job changes I don't care about."

Age: 29

Location: San Francisco, CA

Tech Proficiency: High

Gender: Male

[Goal]

Filter feed content based on professional intent (e.g., Learn, Network, Job Search)

Control whose content shows up (e.g., Close Connections, All, Public)

Avoid irrelevant noise without unfollowing or muting people

[Frustrations]

Algorithm shows posts from people I don’t know

No way to filter based on what I want to see now

Don’t want to unfollow people but still want to reduce clutter

[Process]

[01] User Research

30 participants in think-aloud testing and survey

Mapped content types and emotional responses

Investigated current behaviors with mute/unfollow/save features

[01] User Research

30 participants in think-aloud testing and survey

Mapped content types and emotional responses

Investigated current behaviors with mute/unfollow/save features

[01] User Research

30 participants in think-aloud testing and survey

Mapped content types and emotional responses

Investigated current behaviors with mute/unfollow/save features

[02] Insights

Users don't mind the algorithm but want overrides

Most were unaware of existing control settings

Emotional response to content (joy, fatigue, cringe) shaped engagement

[02] Insights

Users don't mind the algorithm but want overrides

Most were unaware of existing control settings

Emotional response to content (joy, fatigue, cringe) shaped engagement

[02] Insights

Users don't mind the algorithm but want overrides

Most were unaware of existing control settings

Emotional response to content (joy, fatigue, cringe) shaped engagement

[03 Design Solution]

Introduced "Feed Modes": Work, Learn, Network, and Focus

Added "Connection Tabs": Close Circle, All Connections, Public Posts

Prototyped post-level controls ("Show Less from This Person", "Mute This Topic")

[03 Design Solution]

Introduced "Feed Modes": Work, Learn, Network, and Focus

Added "Connection Tabs": Close Circle, All Connections, Public Posts

Prototyped post-level controls ("Show Less from This Person", "Mute This Topic")

[03 Design Solution]

Introduced "Feed Modes": Work, Learn, Network, and Focus

Added "Connection Tabs": Close Circle, All Connections, Public Posts

Prototyped post-level controls ("Show Less from This Person", "Mute This Topic")

[04] Testing & Iteration

Ran preference testing between toggle-based vs tabbed layouts

Observed behavior changes with Feed Modes in usability tests

Iterated copy for clarity (e.g., changed “Visibility Settings” to “Who Should See This?”)

[04] Testing & Iteration

Ran preference testing between toggle-based vs tabbed layouts

Observed behavior changes with Feed Modes in usability tests

Iterated copy for clarity (e.g., changed “Visibility Settings” to “Who Should See This?”)

[04] Testing & Iteration

Ran preference testing between toggle-based vs tabbed layouts

Observed behavior changes with Feed Modes in usability tests

Iterated copy for clarity (e.g., changed “Visibility Settings” to “Who Should See This?”)

[Outcome]

86% preferred the new Feed Mode tabs over current design
3 out of 4 users said they would use these filters regularly
Design received positive feedback for reducing noise and increasing relevance

[Key Learnings]

Passive controls need visibility

Most users didn’t know they could control their feed. UI needs to surface control without disrupting scroll behavior.

Passive controls need visibility

Most users didn’t know they could control their feed. UI needs to surface control without disrupting scroll behavior.

Passive controls need visibility

Most users didn’t know they could control their feed. UI needs to surface control without disrupting scroll behavior.

Modes simplify mental models

Grouping content by intent (Work, Learn, etc.) helped users feel in control without needing complex settings.

Modes simplify mental models

Grouping content by intent (Work, Learn, etc.) helped users feel in control without needing complex settings.

Modes simplify mental models

Grouping content by intent (Work, Learn, etc.) helped users feel in control without needing complex settings.

Personalization doesn’t mean isolation

Users still want discovery — just through a more intentional lens. Balance was key.

Personalization doesn’t mean isolation

Users still want discovery — just through a more intentional lens. Balance was key.

Personalization doesn’t mean isolation

Users still want discovery — just through a more intentional lens. Balance was key.

Select this text to see the highlight effect